FAQS

FAQ’s

RETURN POLICY

If you don’t love it, return it. Canvas Couture is committed to high quality products and your satisfaction is 100% guaranteed.

If for any reason you are not completely satisfied with your purchase after it is delivered, you may return it within (60) business days and receive a full refund for the price of the product. Depending on the size of the return Canvas Couture does reserve the right to charge a one-time restocking fee. Orders older than 60 days from time of purchase do not qualify for a refund or exchange.

Shipping charges will not be refunded. Canvas Couture does not supply pre-paid shipping materials for returns, or cover the returned merchandise shipping fees. We will issue your refund within (12-24) hours of receiving the returned merchandise.

To return your merchandise, please email: support@CanvasCouture.com for the return address and always include your ORDER NUMBER and full NAME.

CANCELLATION POLICY

You may cancel your order within (24) hours of purchase, MST.  We are committed to our customers and your satisfaction.

To cancel your merchandise, please email: support@CanvasCouture.com and label the subject line:  CANCEL MY ORDER, and make sure to include your full NAME and ORDER NUMBER.

Cancelations after (24) hours will require the customer to return the undamaged product to receive a full refund.  We cannot exchange your order after (24) hours because it will have already gone into production.  Please review our RETURN POLICY.

CHANGE MY ORDER

You may amend your order and address details within (24) hours of purchase. Please contact: support@CanvasCouture.com as soon as possible with your change requests, and label the subject line:  CHANGE MY ORDER, and make sure to include your full NAME and ORDER NUMBER.  We will confirm your changes have been made.

 

SHIPPING

Our US based facility allows us to provide you with fast FREE Shipping to most locations around the world! Our manufacturing facility is located in the United States. We offer free shipping to the United States, Puerto Rico and Alaska.

International Shipping rates: Flat rate $40.00 to only these countries below:

United States, Canada, Mexico, Australia, United Kingdom, New Zealand, and Spain.

We ship standard postage using multiple shipping methods throughout the world. Postage will be priced according to location. Majority of orders are generally delivered in 7-10 business days in the US for FREE. For faster delivery, Please note while most of our orders are delivered within 7-10 business days, production of your custom canvas can take up to 3 extra business days.

Please note that during holidays, delivery may take slightly longer due to increased order volume.

TRACK MY ORDER

As soon as your canvas, acrylic, and or metal art ships, we will send you an email that includes delivery tracking information by our shipping system platform.  Please allow up to (3-4) business days to receive your tracking link to check your order status.

DAMAGED ART

If your product arrives damaged or defective in some way we offer a hassle-free replacement. Here’s how:

  1.    Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
  2.    Attach your photos to an email and send them to: support@CanvasCouture.com Please include your ORDER NUMBER, FULL NAME and brief description.
  3.    You will receive an email within 24 hours confirming that your damaged replacement will be processed.
  4.    If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on the claim and automatically send out your replacement within 48 hours; with FREE shipping.
PRODUCT SIZE & DETAILS

Our canvas is expertly stretched around our custom-made frames in either .75 or 1.5 MDF wood that comes “ready to hang” and is available in usually 4 different sizes.

 

Product Details

  • All pieces are made of premium artist-grade 100 cotton canvas.
  • Custom-developed, pigment-based inks create vibrant reproductions that resist fading and scratches.  Sturdy, solid facing canvas front prevents stretching and sagging.
  • Our patented manufacturing process allows us to create corners free from unsightly bulges or excess material
  • Every canvas comes with pre-installed hanging hardware.
  • Pre-installed saw tooth hanging hardware is included on the back of your canvas and can be hung using a small nail.
CUSTOMIZED CANVAS

Canvas Couture does provide customization pieces and offers custom designs and sizes.

PROMOTIONS

If you have received a promotion offer CODE, you may redeem your discount at the time of Checkout in your Cart Discount section.

METHOD OF PAYMENT

We only accept these major credit cards:  Visa, Mastercard, American Express, Discover.

How Sezzle Works!

To learn more about Sezzle, click here.

HELP & CONTACT US

If we have not answered all of your questions in this customer service section, please Contact us! support@CanvasCouture.com with your full NAME and ORDER NUMBER and one of our customer service specialists will be in touch shortly!

PRESS

For all press inquiries email us at: support@CanvasCouture.com

MARKETING, ADVERTISING & PARTNERSHIPS

For all marketing inquiries email us at:  marketing@CanvasCouture.com